Event Details

In this exclusive session, Kate Hardcastle MBE, will examine the myths and realities of emerging "shopping" generations and reveal how putting them at the heart of your business can help you better understand, connect with and nurture your future customers.

1. Experience, speed and person-ability – The customer of tomorrow wants it all and it wants it now

2. Understanding evolving customer needs and their journeys

3. How creating a strategy with the customer truly at the heart can make significant change for your business

4. How to live it and love it – Nailing your proposition and service delivery

5. Keeping up with rapidly evolving customers – Ensuring you’re not meeting needs of future customers with retail solutions from the past

6. Who will be the next generation? Predictions to help you prepare for the future customer

Registration includes breakfast
Free valet parking
Dress: Business

This is a pre-pay event and your place will not be confirmed until payment is received. If your company is a BCCD member and you are not a named member, please register by emailing [email protected] to benefit from the member rate, named members should register online as usual. Cancellations will be accepted until 11.59am on Tuesday 14 May, after which “no show fees” will apply.